Video Tutorials

Setup FoodKonnekt app

In this setup video tutorial, you will be able to:

– Install FoodKonnekt application from Clover App Market

– Verify that FoodKonnekt has correctly fetched your entire menu and information from Clover

– Configure settings for online ordering such as fees, delivery zones, vouchers & branded logo

– Get your peronalized online ordering link to add to your website’s online order button

Configure

In this configure video tutorial, you will:

– Launch the FoodKonnekt admin console from your Clover account

– Change brand logo

– Add / update / remove delivery zones: distance from restaurant, expected delivery time, delivery fee, minimum order size

– Change pickup time: expected delivery time

– Add / update / remove vouchers

– Change convenience fee

Order Online

In this online order video tutorial, you will:

– Setup an account on the restaurant website as a new customer

– Order for pickup

– Order for delivery by specifying a delivery address within delivery zones of the restaurant

– Select items and modifiers from the restaurant’s online menu

– Checkout online order cart, apply promo codes and pay for the order

– View order history from My Profile

– Receive email notifications from the restaurant on registration, order submission, order confirmation or decline

Act on online orders

In this video tutorial, you will:

– View or dismiss alerts for online orders coming from FoodKonnekt

– Accept an online order and print the order

– Decline an online order and provide a reason(s) for declining it to the customer

– Issue refunds for declined orders

– View the list of pending orders which need to be accepted or declined

– Select a pending order and accept or decline it

Troubleshoot

How can I setup FoodKonnekt online ordering system on my website?
You can setup Foodkonnekt’s online ordering system on your website within 5 minutes. You can do most of the setup yourself and if you have an IT person, ask him/her to update your current website with the online order weblink. Thats it. Watch our detailed setup video tutorial now.
How can I change my initial configurations of FoodKonnekt online ordering system?
You can change your initial configurations of Foodkonnekt’s online ordering system from your personalized admin console. Just log into your Clover web account and click on the FoodKonnekt app icon which you had installed previously. Your admin console will open in a new web tab on your browser and from here you can change settings for your restaurant – delivery zones, pickup time, convenience fee, logo and much more. Watch our detailed configure video tutorial now.
How will my customers use FoodKonnekt online ordering system on my website?
Your customers will find the online ordering button on your website and on clicking the button, land on Foodkonnekt’s online ordering portal branded with your logo. Your entire menu along with modifiers will be available to your customers to order from. Watch our detailed online ordering video tutorial now.
How will my customers pay for online orders over FoodKonnekt online ordering system on my website?
Your customers will be able to pay for their online order using a credit card. Please note, this will be a transaction where the customer won’t be physically present to swipe the card so there may be additional charges on such online transactions from your credit card payment merchant. Please check with your credit card merchant for more information. Watch our detailed online ordering video tutorial now.
Will my online ordering system be available on smartphones and tablets for my customers?
Yes! Foodkonnekt’s online ordering system is mobile responsive and your customers can order from your menu using their smartphones and tablets with ease. Foodkonnekt’s online ordering system is not a mobile app. Customers access the online ordering system through the online order link on your mobile website on their mobile web browser.
While setting up FoodKonnekt from Clover appmarket, if I close the setup midway, what happens?
Don’t worry. Everything you have configured in the setup till the point you close setup, will be saved in your admin console. To resume, just click on the FoodKonnekt app icon from your Clover account and configure all remaining settings. Watch our detailed configure video tutorial now.
I want to change my FoodKonnekt subscription plan. How can I do that?
Hope you are upgrading because you are getting a lot more online orders since installing FoodKonnekt! Changing subscription levels is governed by Clover and the process is straightforward. Just go to your Clover account -> AppMarket -> InstalledApps -> Foodkonnekt. Click on Uninstall and wait for the app to uninstall. Now select the FoodKonnekt app again from Clover AppMarket, select the new subscription plan and install. You will have to spend another 5 minutes to setup the app all over again specifying the delivery zones, pickup time, convenience fee, logo etc. Watch our detailed setup video tutorial now.
I want to add a new promo code or add/remove a delivery zone or update the estimated pickup time or change the convenience fee for online orders or change my logo. How can I do that?
Changing any configuration you did at setup or later is very easy from your FoodKonnekt admin console. You can open the console by clicking on the FoodKonnekt app icon from your Clover account. Watch our detailed configure video tutorial now.
How can I prepare for setting up FoodKonnekt's online ordering on my website?
Adding online ordering to your website with FoodKonnekt takes only 5 minutes. You need to setup delivery zones, estimated pickup times, your logo, convenience fee etc. and ask your website / IT expert to take the resulting web link and add it to your website behind your online order button. Thats it! Watch our detailed setup video tutorial now.
If I have multiple locations, will all the online orders be mixed up or will I be able to view them all location wise?
You will not only be able to view all your online orders location wise, but also be able to configure and setup each location’s menu, delivery zones, convenience fees, pickup times, logos individually. Each location is a different entity within FoodKonnekt so that each can be managed individually. However, we will also allow you to view the performance of all your locations from one place!
How can I know if someone ordered online on my website? Where can I see online orders?
All your online orders come automatically and directly into your Clover POS so you can see all the online orders inside your Clover sales register and in orders. In addition, whenever a customer places an online order on your website through FoodKonnekt, you get a notification on your Clover POS and you can even decline the order if due to some reason you cannot accept the order. Watch our detailed act on online order video tutorial now.
If I dismiss an online order by mistake, can I accept it later?
Yes! If you dismiss or forget to act on an online order, you will get a list of pending online orders on your POS as notification till you act on those pending orders. After all your customers are eagerly waiting for your delicious food so we ensure we keep reminding you to look at all pending orders. Watch our detailed act on online order video tutorial now.
Can I tell a customer that I cannot fulfill an order through FoodKonnekt?
Yes! There can be numerous reasons for not being able to fulfill an online order. The important thing is to communicate to the customer the same in a timely fashion so that the customer doesn’t get frustrated waiting for food that won’t arrive. We ensure your reputation is not marred by any such miscommunication and so we provide you a way to decline every online orders if required and also provide your customers a reasonable explanation for declining the order politely. Watch our detailed act on online order video tutorial now.
If I decline an online order, can I issue a refund?
Yes! If you decide to decline an order, after providing a possible explanation, which we send to the customer immediately, FoodKonnekt takes you to the refund screen in Clover from where you can refund the entire customer order with just a few clicks. Watch our detailed act on online order video tutorial now.
If I accept an online order, how can I print the online order?
You can print all online orders in the same way you print any other regular order. As soon as you accept an online order, FoodKonnekt takes you to the print screen in Clover from where you can print to the kitchen or cashier. Watch our detailed act on online order video tutorial now.
Do you provide any customer support?
Yes! We absolutely understand the importance of customer support in the restaurant industry where you and your team are always tied up in urgent issues throughout the day and want systems to function properly all the time. FoodKonnekt prides itself in being able to provide superior customer support to you. Just give us a call or drop us a line at support@foodkonnekt.com and we will help you resolve any FoodKonnekt related issue immediately.
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