Video Tutorials

Setup FoodKonnekt app

In this setup video tutorial, you will be able to:

– Install FoodKonnekt application from Clover App Market

– Verify that FoodKonnekt has correctly fetched your entire menu and information from Clover

– Configure settings for online ordering such as fees, delivery zones, vouchers & branded logo

– Get your peronalized online ordering link to add to your website’s online order button

Configure

In this configure video tutorial, you will:

– Launch the FoodKonnekt admin console from your Clover account

– Change brand logo

– Add / update / remove delivery zones: distance from restaurant, expected delivery time, delivery fee, minimum order size

– Change pickup time: expected delivery time

– Add / update / remove vouchers

– Change convenience fee

Order Online

In this online order video tutorial, you will:

– Setup an account on the restaurant website as a new customer

– Order for pickup

– Order for delivery by specifying a delivery address within delivery zones of the restaurant

– Select items and modifiers from the restaurant’s online menu

– Checkout online order cart, apply promo codes and pay for the order

– View order history from My Profile

– Receive email notifications from the restaurant on registration, order submission, order confirmation or decline

Act on online orders

In this video tutorial, you will:

– View or dismiss alerts for online orders coming from FoodKonnekt

– Accept an online order and print the order

– Decline an online order and provide a reason(s) for declining it to the customer

– Issue refunds for declined orders

– View the list of pending orders which need to be accepted or declined

– Select a pending order and accept or decline it

Troubleshoot

How can I setup FoodKonnekt online ordering system on my website?
How can I change my initial configurations of FoodKonnekt online ordering system?
How will my customers use FoodKonnekt online ordering system on my website?
How will my customers pay for online orders over FoodKonnekt online ordering system on my website?
Will my online ordering system be available on smartphones and tablets for my customers?
While setting up FoodKonnekt from Clover appmarket, if I close the setup midway, what happens?
I want to change my FoodKonnekt subscription plan. How can I do that?
I want to add a new promo code or add/remove a delivery zone or update the estimated pickup time or change the convenience fee for online orders or change my logo. How can I do that?
How can I prepare for setting up FoodKonnekt's online ordering on my website?
If I have multiple locations, will all the online orders be mixed up or will I be able to view them all location wise?
How can I know if someone ordered online on my website? Where can I see online orders?
If I dismiss an online order by mistake, can I accept it later?
Can I tell a customer that I cannot fulfill an order through FoodKonnekt?
If I decline an online order, can I issue a refund?
If I accept an online order, how can I print the online order?
Do you provide any customer support?
Find more answers at Help.
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