FAQ

Restaurants

Why do I need an online ordering system

Three main reasons

1) Your customers are demanding it! As customers start spending more and more time on smartphones, online ordering becomes a crucial way for you to be available whenever where ever your customers need you

2) Customers tend to order more when they see all options at once in an online menu

3) You save on operating costs significantly as most online orders are for either for to-go or delivery. You end up increasing productivity of your kitchen staff and spend less on waiting staff.

Why should I choose foodkonnekt?
How much will it cost me to use foodkonnekt?
Do I have to buy the product? What are your contract terms & conditions?
Can I use the OOS for all my locations in one go or will each location have to get foodkonnekt separately?
Does the OOS support cash payments in addition to credit card?”
Is your OOS secure?
Does the OOS support delivery and pickup options?
Does the OOS support different fees for delivery areas?
Does the OOS support promotional coupons?
Does the OOS support promotional coupons?
My menu is not typical. Will your OOS support my menu?”
Are there any pre-requisites for integrating with foodkonnekt”]
I don’t have a POS system. Can I still use Foodkonnekt’s online ordering system?
I am using a POS system that isn’t listed on your website. Will you customize the online ordering solution for my POS?
How do I get foodkonnekt?
[su_spoiler title=”How do I configure and setup foodkonnekt on my website
How do I change any of the initial configurations
Can I customize the OOS to my brand using my logo?
Where can I see my online orders?
If my online customers have some issue with their order, do they contact your customer support or ours?
If my team has any issue, who can we contact from your team”]

POS Providers

What is foodkonnekt?

FoodKonnekt is the brainchild of a team of dedicated technology and marketing enthusiasts who are passionate about the restaurant industry. FoodKonnekt was born out of a necessity to have a platform for restaurants to take charge of their marketing while also supporting a comprehensive online ordering.

Why should I integrate with foodkonnekt
Which POS systems have you already partnered with
What is your revenue sharing model?
Can we whitelablel your OOS?
How do you manage payment processing
What do you need from us to integrate
What support can you provide to our customers?

Re-Sellers

What is FoodKonnekt?

FoodKonnekt is the brainchild of a team of dedicated technology and marketing enthusiasts who are passionate about the restaurant industry. FoodKonnekt was born out of a necessity to have a platform for restaurants to take charge of their marketing while also supporting a comprehensive online ordering.

Why should I sell foodkonnekt to my customers?
What is your revenue sharing model?
Do you provide material for marketing?
Can you provide training to our sales team?

End Customers

How do I order something?

Ordering is simple. Just go to your chosen restaurant’s website and click on online ordering. On the login page, select the location of the restaurant you want to order from and choose the order type – delivery or pickup.
Register as a new customer or login as a returning customer. If you want your food delivered, select a previously added address or add a new one where the restaurant delivers. Now select the food items you want to order from the menu, and click checkout. Choose cash or credit payment, provide the necessary details confirm payment to submit your order to the restaurant. Thats it.

Can I pay cash?
Is my credit card information secure?
The restaurant doesn’t deliver to my address. What can I do?
I ordered the wrong item. Can I change my order?
How can I use a coupon?
Where can I get a coupon?
What if I want to cancel an order?
How can I get customer support regarding my order?
Didn’t find what you were looking for? Just drop us a line explaining your issue and we’ll get back to you at the earliest!