FAQ

Restaurants

Why do I need an online ordering system
Three main reasons

1) Your customers are demanding it! As customers start spending more and more time on smart phones, online ordering becomes a crucial way for you to be available whenever where ever your customers need you

2) Customers tend to order more when they see all options at once in an online menu

3) You save on operating costs significantly as most online orders are for either for to-go or delivery. You end up increasing productivity of your kitchen staff and spend less on waiting staff.

Why should I choose foodkonnekt
FoodKonnekt is an OOS with a difference. So whats unique about FoodKonnekt:

1) Emphasis on providing exceptional customer service

2) Integrated into multiple PoS systems increasing efficiency & productivity

3) Much more than just an OOS. FoodKonnekt has integrated marketing and many other functionalities specific to the restaurant industry

How much will it cost me to use foodkonnekt
FoodKonnekt is a software as a service with different subscription options. We do not have any long term contracts or early termination fees. We are so confident of our product and service that we know for a fact that once a restaurant starts using our product rarely will they leave us. To learn more about our pricing options, drop us a line here (hyperlinked to Contact Us)
Do I have to buy the product? What are your contract terms & conditions?
FoodKonnekt is a software as a service and there are no upfront costs or software/hardware costs. You can use whatever infrastructure you have and with our easy pay-as-you-go model you can utilize our services as long as you feel that we are bringing value to the table. We do not have any contracts
Can I use the OOS for all my locations in one go or will each location have to get foodkonnekt separately?
Our enterprise subscription level supports multi location capability. Each location will have a local account linked to an admin portal but the admin at the corporate office can look into all the different location accounts at once.
Does the OOS support cash payments in addition to credit card?
No we do not support cash payments at this point of time. We only support credit card payments so that you don’t have orders which have to be paid for later.
Is your OOS secure?
Absolutely. We take security very seriously and hence all our communications are through secure channel. We never store credit card details of your customers in any of our systems
Does the OOS support delivery and pickup options?
Yes, you can set up delivery and pickup options for your restaurant. Within delivery you can configure support multiple delivery zones as well
Does the OOS support different fees for delivery areas?
Yes, FoodKonnekt supports multiple delivery zones with different delivery fees, different minimum order limits along with different radius from your restaurant
Does the OOS support promotional coupons?
Restaurants want to entice existing and new customers with promotional offers and at FoodKonnekt recognize that it is a valuable option and hence we support multiple discount offers. You can set up coupons at the order, category as well as the item level. Also the coupons can be a percentage or a fixed amount as well
My menu is not typical. Will your OOS support my menu?
Each restaurant is unique with its own set of requirements and we recognize this fact. When we developed FoodKonnekt we made sure that our processes can take care of a wide range of menu options. Please feel free to contact us (hyperlinked to Contact Us) in case if you have any specific requirements and we will see how best we can accommodate them
Are there any pre-requisites for integrating with foodkonnekt
Yes, in addition to the willingness to take your food to hungry customers, you also need to have a PoS system so that we can integrate through it. As of now, we are integrated with Clover PoS and have plans of integrating with other PoS systems as we speak. Please check our partner page to get more details about our integration partners.
I don't have a POS system. Can I still use Foodkonnekt's online ordering system?
We firmly believe that an integrated online ordering system would be a productive option and hence recommend it all the way. If you don’t have a PoS, we recommend you get one. If your PoS is not integrated with our product please contact us or let your PoS vendor know about us so that we can explore options of integrating with them
I am using a POS system that isn't listed on your website. Will you customize the online ordering solution for my POS?
We are trying to integrate with as many PoS vendors as possible and we have a defined roadmap for this. Please feel free to reach out to us to check where we stand with regard to our integration plans with your current PoS. If we get many requests for a particular PoS vendor we will be happy to visit timelines for this
How do I get foodkonnekt
FoodKonnekt is integrated into Clover PoS and you can initiate the installation process through the Clover app market. As we extend our integrations into different PoS systems then we would be updating this answer with different ways in which you can set up FoodKonnekt
How do I configure and setup foodkonnekt on my website
Integration of FoodKonnekt into your website is very easy – as part of the installation process we generate an unique URL for each restaurant and you can link this URL into your website. Note that FoodKonnekt has been developed using responsive designs and hence the same URL will work for different screens. Also, you get access to an admin portal where you can setup delivery zones, estimated time, notification messages for your customers and so on. Checkout this video (hyperlinked to video) see the entire process in just 3 minutes
How do I change any of the initial configurations
Changing your initial configuration is very easy – once you install the FoodKonnekt app you would have access to the admin options which will help you configure the configuration. Watch how its done in this video (hyperlinked)
Can I customize the OOS to my brand using my logo?
All FoodKonnekt installations are customizable – your customers will be looking at your logos and color schemes that is inline with your brand identity. See how its done in this video (hyperlinked to video)
Where can I see my online orders?
All your online order data is stored and can be retrieved using the admin panel of FoodKonnekt. These are also available on your PoS under Orders.
If my online customers have some issue with their order, do they contact your customer support or ours?
FoodKonnekt will take on responsibility for any technical support needed on our product. For issues related to online ordering, end customers will first be contacting your support team. Once you determine that the issue is in fact related to FoodKonnekt’s ordering system, you can contact FoodKonnekt support to get an immediate response
If my team has any issue, who can we contact from your team
All questions and queries regarding FoodKonnekt should be sent to support@foodkonnekt.com. We guarantee superior customer service so you can expect a resolution within 1 business day.

POS Providers

What is foodkonnekt
FoodKonnekt is the brainchild of a team of dedicated technology and marketing enthusiasts who are passionate about the restaurant industry. FoodKonnekt was born out of a necessity to have a platform for restaurants to take charge of their marketing while also supporting a comprehensive online ordering.
Why should I integrate with foodkonnekt
With Foodkonnekt you can become a one-stop shop for restaurants. Adding Foodkonnekt’s online ordering system and marketing platform to your product suite will help you increase the overall value you can provide to your customers. Additionally, you will also receive increased recurring revenues. Last but not least, with Foodkonnekt’s 100% service guarentee, you can extend superior customer service to your clients.
Which POS systems have you already partnered with
Foodkonnekt has already partnered with Clover, a leading POS provider from FirstData. We will be rolling out our integration with FoodTronix, another popular POS provider, very soon. And this is just the beginning. We are always on the lookout for POS partners to integrate with.
What is your revenue sharing model
There is no set formula for revenue sharing as firmly believe each situation is different but we assure that we are more than fair about how do our revenue sharing with our partners. Please reach out to us through the partner page so that we can discuss further
Can we whitelable your OOS
Yes. We support whitelabling FoodKonnekt. Please contact us through our partner page for more details
How do you manage payment processing
We integrate with third party payment gateways or through your PoS systems depending on your architecture
What do you need from us to integrate
Your PoS system should have APIs defined so that FoodKonnekt can exchange restaurant information. And of course, we would need few hours of your technical team to test the integration before rolling it out to your clients
What support can you provide to our customers
We will support all service requests related to our online ordering system and marketing platform. In addition, we will also extend this support to end customers of the restaurants whenever they face any issue in online ordering. And don’t forget, our support team will always be available to resolve any issue you may have within 1 business day

Re-Sellers

What is FoodKonnekt
FoodKonnekt is the brainchild of a team of dedicated technology and marketing enthusiasts who are passionate about the restaurant industry. FoodKonnekt was born out of a necessity to have a platform for restaurants to take charge of their marketing while also supporting a comprehensive online ordering.
Why should I sell foodkonnekt to my customers
With Foodkonnekt, you can grow your brand. FoodKonnekt is a reputed integrator, working with major POS providers such as Clover, FoodTronix and many others. Additionally, adding Foodkonnekt’s online ordering system and marketing platform to your product suite will help you increase the overall value you can provide to your customers. You will be seen as a one stop shop by restaurants. Last but not least, you will receive increased recurring revenues as we have a revenue sharing model in place
What is your revenue sharing model
There is no set formula for revenue sharing as firmly believe each situation is different but we assure that we are more than fair about how do our revenue sharing with our partners. Please reach out to us through the partner page so that we can discuss further
Do you provide material for marketing
Yes. We have power points, collaterals, videos and an attractive and informative website that you can use as marketing material. We will gladly prepare and provide any other material you might need for marketing FoodKonnekt
Can you provide training to our sales team
Yes. Our experts will provide 1-1 training to your sales team and ensure they have everything they need in order for them to succesfully pitch FoodKonnekt

End Customers

How do I order something
Ordering is simple. Just go to your chosen restaurant’s website and click on online ordering. On the login page, select the location of the restaurant you want to order from and choose the order type – delivery or pickup. Register as a new customer or login as a returning customer. If you want your food delivered, select a previously added address or add a new one where the restaurant delivers. Now select the food items you want to order from the menu, and click checkout. Choose cash or credit payment, provide the necessary details confirm payment to submit your order to the restaurant. Thats it.
Can I pay cash
The restaurant you are ordering from decides whether you can pay cash. If it allows cash on delivery or pickup, then yes you will be able to choose “cash” at checkout and pay when you get your food. If the restaurant cannot support cash orders, then you will have to pay by credit card while placing the order online.
Is my credit card information secure
We take security very serious and have highest security protocols in terms and technologies and policies in place. Apart from that we do not store any sensitive data that includes your credit card information in our databases and all the information is securely transmitted to our PoS partners or payment gateways.
The restaurant doesn’t deliver to my address. What can I do
There can be many reasons to why a restaurant cannot deliver to your address. You can always choose picking up your order instead of getting it delivered. You may also call up and request the restaurant to re-consider its delivery policies and include your address in one of their delivery zones.
I ordered the wrong item. Can I change my order?
Yes you may change your order anytime before making a payment. However, once your order is confirmed by the restaurant and you have paid by credit card or selected cash, then no changes can be made online. You may call up and request the restaurant to change your order. Keep your order details handy.
How can I use a coupon
When you select checkout, you get an option to enter a promo code. At that time, you can use a valid coupon and “Apply” it to your order. You will be able to see immediately the coupon discount on your total price.
Where can I get a coupon
Coupons are generated and handled by individual restaurant owners. It is their prerogative to distribute the coupons. So check with your restaurant how to get your hands on some coupons.
What if I want to cancel an order
Once an order has been placed and has been processed by FoodKonnekt, the only option you have is to call the restaurant and request to cancel the order. It is the corresponding restaurant’s policies that will define how they can handle this situation
How can I get customer support regarding my order
FoodKonnekt is an online ordering platform that our clients use and any questions that you might have regarding your order, previous orders or any other issue, please contact the restaurant from where you are placing the order with. Our support is limited to our clients only and in this case restaurants.
Didn’t find what you were looking for? Just drop us a line explaining your issue and we’ll get back to you at the earliest!